How to Handle Problem Clients (and the 10 Commandments of Customer Service)

How to Handle Problem Clients (and the 10 Commandments of Customer Service)

Have you ever had problem clients in your business coaching practice? You know, the kind you just can't stand? They're always late. They always complain. They blame YOU for the problems they refuse to fix. They won't pay their bills or they give you the runaround when it's time to issue a check. I want to give you full permission to fire those...

What is Business Coaching?

What is Business Coaching?

What is business coaching? A simple enough question, but one I hear all the time--and harder than you might imagine to answer. So here's my "elevator pitch" for this rewarding profession and critical business advisor! Whether you're new to the industry, considering becoming a business coach, or already have an established practice, maybe some of...

Build Your Team with Freelancers (Or, How I Recruited My Copywriter)—Part 1

Build Your Team with Freelancers (Or, How I Recruited My Copywriter)—Part 1

Back in 2009, as the Coaches' Coach was picking up speed, I knew I needed to build a team to help me scale the business. I also knew that the company was too young to afford full-time, salaried employees. So I decided to leverage the skills and expertise of contractors who had their own businesses and could help me grow mine. Because the Coaches'...

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